Cudo.com.au Review
- Cudo.com.au
- Launched: October, 2010
- Web address: http://cudo.com.au/
- Sydney | Melbourne | Brisbane | Newcastle | Adelaide | Perth | Gold Coast | Hobart | Sunshine Coast | Canberra | North Queensland | Woolongong
The following sourced from: http://cudo.com.au/rest-of-australia/company/about-cudo on: February, 11 2011
About Cudo.com.au
At Cudo we love to bring people together. People with an eye for a great experience, who love to be surprised, at a fabulous price.
Every day Cudo delivers our members amazing offers on the things you love – restaurants and bars, hotels, spas, salons, theatre tickets, tours and much more.
Cudo allows you to experience all the surprises your city has to offer – all with just a few clicks of a mouse.
How does Cudo work…
Everyday Cudo guarantees a terrific deal in your city. By becoming a Cudo member, each morning we’ll email you the details, if something catches your eye, simply pledge your interest. When enough Cudo members sign-on, the deal’s activated, and the terrific experience and savings are yours.
It’s our huge Cudo community that enables us to drive such great offers for members and more customers to our participating businesses.
How do I get involved with Cudo…
It’s so easy to become a Cudo member. Simply log on at Cudo.com.au and register your details, there’s no join-up fees.
When you see an offer on Cudo you love, simply pledge your interest by uploading your credit card details safely and securely. You won’t be billed until the deal hits the minimum number and goes live.
Once the deal’s secured, Cudo will email you a voucher with the great savings that you simply use like your cash at the successful business – it’s that easy!
Who’s behind Cudo…
Cudo is a joint venture between Microsoft and Nine Entertainment Co, Australia’s largest and most innovative media company. Nine Entertanment Co includes some of your favourite media properties – Channel Nine, ACP Magazines and NineMSN. Better still, Cudo can utilise these huge resources to drive even more extraordinary offers for its members and our participating businesses.
What has been your experience shopping with Cudo.com.au?
Add your comments below:
{ 44 comments… read them below or add one }
Sorry but i am not happy with out come how sites works.
I though you print out voucher like they do in London… then take to shop.
At least you don’t have sit around wait for others- make move and miss out on deals
would i be able to offer interested customers special deals for karate ,martial arts training
I am very unhappy with my first experience, having purchased a voucher in Feb for Swat Pest Control and still haven’t been able to set up an appointment and get standard email replies from them. This has put me off purchasing another offer, as I have already paid for something and they have my money but haven’t received the service. Rip off indeed.
I might be able to help you with that Sharon. I’ll ensure customer services at Cudo hear about this.
Cheers,
Sheldon.
I paid foa a couple of mugs, waited, got nothing, can’t get through to anyone to find out why. Cudo.com.au link does not work
Thanks for reporting that Hugh. Fixed now.
Go to http://cudo.com.au/company/contact-us and fill in their contact form, and include any details from your missing order like reference number, receipt number, dates etc.
Not impressed.
Recently ordered Grant Burge Offer – this was charged to my account.
I never got a voucher – I cannot get ANY reply from CUDO
Since been some offers but not tempted to ever use CUDO again
I will be even unhappier if I lose my $119.00 as this was a birthday gift
for my brother – he’s still waiting as no voucher…..Cathy
I purchased the dozen bottles of New Zealand white with 1 champagne and have not received my voucher. What do I do now? It was purchased Thursday 11th August.
Hi Jane,
I have resent your voucher to your email for you. The voucher musn’t have reached you originally as you had a typing error in your email address on the order.
You can also view and manage your voucher online:
Login to your Cudo account (link in the top right corner of the page)
Click “My account” (link in top right corner of the page)
Click on “My purchase history” tab
Find your voucher and click on “print my voucher”
Any furthers issues can be lodged on our website help form- http://cudo.com.au/help/helpform
Regards,
Jenny
(Cudo Customer Support)
The voucher for Deep Woods wine from Wine selectors , apparently has not the reuired total of numbers.
Please send me an updated one asap. I like to use it asap.
You’ll need to contact Cudo Nikki. Go to their website.
I ordered Bras and the money was deducted from my acc on 17/10/2011 No delivery Where are they not happy
Purchased voucher for Family Tree Maker + 3 mths ancestry.com.au access which was supposed to be available after 29/12/2011. Go to the http://www.avanquest.co.uk site and nowhere is there anything about this offer or information as to how to redeem voucher. This is starting to look like another Cudo mislead. Have tried to contact avanquest to no avail, so where do I go now before I go to consumer affairs.
Hi Albert, you might have to give them another few days to get it sorted. Things move slowly this time of the year!
Sheldon, your reply for the previous concern regarding the FTM and ancestry subscription is very casual and really shows a lack of concern for your customers. The voucher also doesnt give proper instructions on how to use the voucher, you didnt answer Alberts question regarding this.
Such a nonchalant reply – “Things move slowly this time of the year!”
Hi Rob. I don’t work for Cudo. My website is LoveOneDaySales.com.au where I list ALL the daily deal sites. But I do my best to help out people like yourself.
Slowly is the word for it. While I realise it is holidays, your presentation should have allowed for this and not given a start date “from 29th Dec 2012″. The site is still not giving any credo to cudo, looks like a formal complaint coming up. Rob hit the nail on the head with the apparent nonchalance and lack of interest showing.
Sheldon, the comments are aimed at Cudo not yourself or your site. The reply did give the impression of defending the Cudo lack of action and direction.
Interesting to note no one from Cudo has responded to the postings, do they consider they are not answerable to the customer in any way or manner.
ok, thanks Albert
Well now, after waiting a “few days” to redeem this deal for Family Tree, there is still nothing on the web site to show that it is happening. I guess I go to consumer affairs to add my voice to the growing list of complainants about CUDO (or should that read clueless and rip off specialists).
Last item I ever buy through them. The complaint will be lodged Tuesday 10th Jan that will allow a “few days” for a response or refund. Sheldon you must find it tough to defend the indefensible.
Shock, I have received an acknowledgement from Cudo to say there is no need to redeem the voucher at the website as stated on the documentation, that happens automatically and I should receive the ordered program within 10 to 14 days (didn’t say from what date), so we will delay action until a further 7 working days to give them time to produce the goods. Need to make sure instructions are not confusing to their customers don’t they.
Agreed! Thanks for the update Albert
Thanks Albert, I had tried to contact cudo & avanquest twice about the FTM and got no reply at all so it is good to get your update!
Hi there,
Somebody know what going on with the Webside of cudo.com.au ? It is no way to have access some ERROR :
Bad Request
HTTP Error 400. The request is badly formed.
How can communicate with this company in order to talk about my voucher?
Cheers
I have purchased a voucher from Cudo for a steam mop. The voucher says to enter my shipping details at the Cudo Checkout. How do I get to the Cudo checkout – there is nowhere to get to this link
Thanks
Ros
Hi Ros, have you filled in their contact form? http://cudo.com.au/help
Ros, just get a refund through paypal if that is how you paid as the mops ordered where never delivered and the company karno ignores emails as well.
If you paid using a credit card ring your bank and do a charge back on your credit card.
Ros, the address is captured at checkout and the steam mop will be automatically sent to you
Gemmma, forget waiting for the mop it will never come the company karno dont care and cudo also ignore emails
still havent received my slim fit bras ordered in october last year and i carnt get a reply from cudo asked for a refund but no reply has any one else had this trouble and were do we go next
Please contact Cudo with the enquiry, it will be replied to. http://cudo.com.au/company/contact-us
Hi, Gemma i have sent 2 emails to cudo one last week and one monday and both emails have been ignored so i have opened a dispute with paypal.
These companies are looking at a class action against them.
I am a fully qualified para legal and the law they are breaking is false advertising.
i bought 2 slimfit bra vouchers in october and still waiting for delivery and asked for my money back but no one will return my request.
can you plesase refund for the 2 slim fit bra vouchers i bought they still havent arrived thanks angela
I have purchased cutting boards with cudo and the deal expires shortly and they asked to enter shipping details @cudo checkout (WHERE IS THAT) also i changed my email address since then will that affect my order? Tah Millie
Cudo does not have a satisfaction guarentee. The site may say it does but if your not happy they couldn’t care less. I ordered canvas’s from a company on cudo – Camera to canvas. The quality was about the worst I have ever seen. SO bad its not funny. CUDO did not care less. DO NOT BUY FROM THEM!
I will never buy a voucher again from cudo every time i went to use the voucher they said they were booked out, even the last week of the voucher, if it seems to good it is, the resturant was two doors in stkilda a waste of money never again
Hi am very disappointed with my first experience with Cudo. I purchased not one, but two vouchers for a cleaning package totaling $90 and have been upable to contact the so called cleaning company on the phone number provided on the voucher – 0452 003 954. This phone number is not active. The website provided (www.ezycleaningservices.com) has been diverted to a printing company. So NOT HAPPY. My efforts to contact Cudo for a FULL REFUND has also been unsuccessful. Has anybody elso been ripped off by this mob?
I have the same problem with this deal! I went to finally book today and there is no trace of the website and the mobile doesnt work.
Hi, everybody if cudo fails to deliver like they have for me 3 times now and sick to death of being ignored.
If you pay through paypal open a dispute within 45 days of the product not delivered or not as described and they will make sure you are refunded.
Soon paypal will not be doing business with these companies.
I have avoucher for a cordless iron but not able to acess website homewarez.com.au to redeem voucher.Please advise if i will be recieving this product already paid for .Have not recieved any goods ordered so far. Nell
I spoke to lady from cudo when you had the last ezyclean promotion on. I was told you were having the same promotion in March, as to date nothing has appeared. Could you pls give me some idea when this next promotion will be. Only having use of one hand and cannot clean my house to the way I like to, it would be appreciated.
Thanking you.
Cudo = FAIL.
Paid for an iPad case about 4 months ago and was told the product would ship in 14 to 28 days. 40 something days later I had enough of the promises and ongoing delays and demanded my money back and cancel the order.
I got offered a credit. No, I want my money back was my reply and even had to remind them of their customer satisfaction policy that says “full refund’ no questions asked”. I was told that my money would be refunded in 10 business days. Well it is now over 14 and I still don’t have my money! Cudo is a scam and they don’t keep their promises. Next step is small claims court and office of fair trading.
Cudo started with good customer service, however, what has happened now? Any website registered for Cudo to help with enquiries or vouchers/owners who are not responding says “error” now. Can’t get through to Cudo to enquire re two vouchers I have purchased where I cannot get the owners to answer their mobile phones registered for contact. Cudo PLEAE CONTACT ME ON MY EMAIL ADDRESS ABOVE OR 0409 772 414, I have two vouchers which I cannot redeem because no-one is answering. Looking forward to hearing from you asap. Lourdes Moreno