Spreets.com.au Review
- Spreets.com.au
- Launched: February, 2010
- Web address: http://www.spreets.com.au/
- Sydney | Melbourne | Brisbane | Perth | Adelaide + 7 more cities planned
The following sourced from: http://spreets.com.au/info/about/ on: February, 11 2011
About Spreets.com.au
Launched in February 2010, Spreets features a daily deal on the best things to do, see, eat and buy in cities across Australia.
Cool deals
Spreets scours your city for cool deals, exciting adventures, brilliant restaurants and luxuriously pamperlicious treatments and then puts them up for your buying pleasure.
We find the best deals, package up the savings and serve them up in to your inbox daily.
We think it’s an exciting and fun way to see, do, eat, revive and indulge yourself with the best your city has to offer. Simple really!
How do we choose a deal?
Our guide to a great deal is based on what we ourselves would like to see. Is it great value? Is the business reputable? Is the experience bound to be memorable? Is the product the best of its kind? In a nutshell; we want your experience to be special – so that you enjoy and come back to our site and our business partners.
Customer service?
You bet. Like you, we’re over endless ‘on-hold-a-thons’ and email support that takes days. If you contact us, we’ll do what we can as fast as we can. If we can’t, we’ll let you know and why.
It’s simple; Spreets should be a great experience – before you buy, when you buy, after you buy.
Great Experiences
This is fun. Believe us, once you get hooked on an unbeatable offer, you take a stake in making it happen. The next step is the easiest in the world. Tell someone. Tell lots of people about this great deal and ask them to register for it. The catch is the deal is only live for 24 hours.
How to Contact Spreets.com.au
Spreets Pty Ltd (ABN 76 142 688 524)
Ground Floor, 100 William Street
Darlinghurst
Sydney
NSW, 2011
What has been your experience shopping with Spreets.com.au?
Add your comments below:
{ 269 comments… read them below or add one }
Not good!! I have the local deals in Brisbane emailed to me. I have purchased a voucher for my wife and I to have a massage and the voucher came through fine although we haven’t tried to use it yet. The second deal I signed up for got the successful email in minutes, Spreets deducted from my credit card and nothing – no voucher, no contact, no customer service after many emails and requests to contact me NOTHING!! there is no phone number to call so they hide behind the email. I know they have got the email because you get an automated response stating they will get back to you – don’t believe it.
I’ll see what I can do Paul
Sheldon Nesdale
http://www.LoveOneDaySales.com.au
I have to say I agree with Paul. It should not take a third party to resolve these issues. I have had mixed results with Spreets. When the vouchers work they are amazing. I have had some very wonderful businesses providing marvelous food and service. When the vouchers don’t work or you have an issue the customer service approach from Spreets is very ad hoc and mostly ludicrously slow. They have a forum they do not monitor except to remove negative feedback and they do not respond to emails quickly as both their website and facebook page imply they do. I have also had Tom email me and promise me something would be sorted out only to still be trying to deal with the issue 3 to 6 months later. Surely the fact he needs to ask the ticket # issued is enough of an indication that their customer service system is flawed. If they have a ticket # should their complaint (mine too) not have been dealt with. I have had a few hiccups with http://www.deals.com.au and not only have they responded rapidly but they provide a phone number to follow up if you chose to. If Spreets are serious about customer service (they apparently are close to selling their 500,000th voucher) then I seriously think they should consider advertising a phone number as well as ensuring they follow up on the email support requests.
I wholeheartedly agree with you, Lisa. And I love the way you expressed what you had to say. I went public with my issue hoping to motivate Spreets into a response after failing to receive the customer service they purport to offer. A company that only responds when an issue is aired publicly does not win customer loyalty. And, in fact, I have yet to receive the refund that Tom states has been made to me. However, if it does not come through in the next few days, I will come back to the public forum again. That seems to be the way to get action with Spreets. Or at least, the promise of action.
Thanks for the tip about Deals by the way. I’m going to check them out.
Hi Cheryl,
Thank you for your reply. Have you checked the Spreets site? They may have given you the credit as a refund. I can’t remember if I checked they had given me my credit or just believed them – I will have to check.
Do check out Deals they have some great offers and I have had some of my responses answered in as little time as 2 hours. I think I have bought about the same number of deals from each site but I am so much happier with issue resolution from Deals.
Good luck getting your refund. Given Spreets was purchased by Yahoo7 for a reported $40 mil it might be worth going to the consumer affairs department in your state to get the issue resolved. Perhaps if enough people start making complaints they will do something about it.
Great to hear your viewpoint, Lisa. Thank you for that. And guess what? I received my refund back on my credit card today, so Spreets hopefully is making a real effort to bring their customer service up to scratch.
I just find it so frustrating that Spreets are just ignoring me and from the additional info on the net I am not the only one!! I will do all I can to find a phone number for them and when I do I will let all the others know.
Hi Paul,
Apologies about the delay in response. We will do our best to assist you here. Have you sent our Support Team an email at support@spreets.com? If so, it would be great if you could quote the ticket # issued so we can chase this up for you ASAP.
Regards,
Spreets Team
This company is a joke. When you have a problem, they will not respond. Watch out Spreets is also quickedeals (about to launch). Do not purchase off these sites.
I’ll see what I can do Jenny.
Hi Jenny,
Sorry to hear about your problem. It would be most appreciated if you could quote your support ticket # issued so we can chase this up for you ASAP. We hope to sort this out shortly for you.
Regards,
Spreets Team
I agree with Jenny. I sent a number of emails (also logged at thire web site) a week ago for the problem of my order, but didn’t receive any reply from spreets. I don’t think I will buy anything from this site.
I may be able to help with that JP. Tom at Spreets is awesome, I’ll send him a message right now
Hey JP,
Thanks for informing us of this. We will chase this up for you. Please provide us with the support ticket # issued and I will see what I can do.
Cheers,
Tom
Hey Sheldon – thanks for your input in the above but….. should it have to get to a third party intervention? why cant Spreets fix up their customer service or at least give a phone number that a disgruntled customer can actually call and speak to a real human being. I know its way out there suggesting a phone number but hey, it used to work!!
You’re right Paul, it is amazingly rare to find a phone number on any of these daily deal websites.
that not true – jumponit have a wonderful support system. I had a problem only today with a voucher i purchased. the business shut up shop yesterday and didnt advise anyone – not even their other branch! I rang jumponit this morning and they emailed me a refund request straight away. they also have live online chat which is helpful.
spreets is hopeless. i am currently trying to contact them for a refund – its been over a week and i cant get a reply out of anyone! i will not be purchasign anything from spreets EVER AGAIN! worst experience ever.
i have used a number of these sites and had issues but never had this kond of trouble trying to contact them.
I bought 2 vouchers on 9.3.2011 , they took money from my credit card but since then no sign of my vouchers. Is it any chance get vouchers or my money back. NOT HAPPY at all.
I’ll see what I can do BB!
Hi B.B,
Sorry to hear that you have not received your vouchers. You can retrieve these from your account by signing in via http://www.spreets.com.au/user/signin. If you are yet to create an account you can do so via http://www.spreets.com.au/user/signup . The vouchers will be readily available to download and print in this account, providing that you have used the same email address for both purchasing and signing up. If you are still experiencing issues please contact the Support Team via support@spreets.com . We hope this helps.
Regards,
Spreets Team
Thanks a lot , problem has been solved.
Excellent! Thanks for the update BB
Hi Sheldon,
Thanks for the help, my problem has been solved.
Excellent, thanks for the update on that JP
Looks like Spreets is fast becoming known as one of the dodgier sites to shop on, they are losing customers quite quickly. I have not had a problem with similar sites. I am also waiting for a response from a request to reimburse, my voucher was incorrectly advertised as Nationwide however then I was told it was not available in my suburb which is close to the CBD, false advertising is illegal Mr Spreets. I am waiting to see how long and if you reply before I call the ombudsmon it is time you put up a phone number and stopped hiding behind generic emails, you are inconveniencing your customers. My request no is #26628, so Paul if you are reading this can you motivate your team to sort this asap, thankyou Michelle
Soz that was Tom not Paul, cheers. These sites are supposed to be convenient as well as cheap. Reputation is everything Team Spreets, look after your customers please:(
Hi Michelle,
Our Support Team can confirm they have responded to your request and are doing their best to resolve this for you. Thank you for your patience and we will keep you updated.
Regards,
Tom
Whitepages search reveals:
(02) 8011 4605
Suite 1/Level 1 65-75 Foveaux St
Surry HillsNSW2010
However the recorded message (I did call after 5pm) tells you to email them.
Maybe you have to go in person???
Laughable really!
the number has been changed, i just tried it !
im about to call consumer affairs
Can we expect customer service to get better or worse now Spreets is owned by Yahoo? Conversely, dont know about other people but Jumponit was the first one of these sites I’ve used and so far I havent had any problems, touch wood. Maybe just need to refocus my loyalties. Maybe other Spreets customers shoudl consider the same.
Hi there,
Sorry to hear about the delay in response. I’ll make sure the Support Team looks into this for you. Could you please inform me of the support ticket # issued so we can solve this ASAP. This would be most appreciated.
Regards,
Spreets Team
I’m so very disappointed at the support team at spreets I have created three different case numbers out of frustration hoping to get a response to at least one!!!
I simply wanted a refund because I was not satisfied with what I bought as I did not appreciate the customer service of the company which I purchased from.
I have requested a refund from spreets before and the matter was dealt with a lot quicker then the refund I’m asking for now and at least at the time I was getting constant feedback at the status of the refund.
Now I’m requesting for another one with a value of $129 spreets are suddenly silent, I am getting absolutely no response, not even an update of what is happening with the refund.Iinstead I have received automated responses that don’t even relate to my query, and have deemed the problem as solved, when clearly it isn’t!.
I am really disappointed at the lack of response from the spreets staff on this matter, all I’m asking for is a Refund. It’s clear that no one is actually reading these emails otherwise I’ll be receiving a proper response that actually addresses my query!
I would like this issue addressed and dealt with as soon as possible. The deals are usually pretty good with spreets but after seeing the lack of customer service and response levels from support staff I can’t say I’m favoring spreets at this point in time.
It’s coming up to the second week since I have requested a refund and all I ask is a appropriate response from the team that relates to what I’m asking
The least they can tell me is the status of my refund!
Hi Jessica, refunds usually take 5-7 working days to process. If you have written to support@spreets.com with all the correct details, please share your support request # with us and we will follow this up for you. Please note that creating three different requests # only adds to the back log and every support person who comes across your request needs to start from scratch to resolve it. Please do share your support request # and we will follow this up for you. Regards
Yes l agree with Michelle no contact number for Spreets available I’m also trying to get a refund for a voucher that l purchased on spreets for PHANTOM WHISPERS Florist was in Labrador the company is still advertising on spreets and on-line so beware they have closed down and phone line has been disconnected.
Could someone from Spreets contact me asap on this matter.
I’m on it Wendy!
Hi Wendy,
We’ll do our best to assist you here. It would be great if you could share your Support ticket # with us so we can hastily solve this issue for you.
Regards,
Spreets Team
Once again support ticket number is #15 wTC37nlhXN.
This has been going on for some time backwards and forwards,
l would like a refund asap
Wendy
Hi Wendy,
Unfortunately the ticket number #15 relates to a different support issue. If you could kindly double-check that this is the correct number we’ll chase this up for you. We apologise for the delay and confusion.
Regards,
Spreets Team
Sorry the ticket number is #5 wTC37nIhXN l did have #5 in my lst e-mail.
Hi Tom,
I am having an issue with a refund, I left several emails at Spreets and it’s now been a week, but no one has gotten back to me yet. The owner of the company said he’d refund me but nothing yet, and no one from Spreets is getting in touch with me, it’s very bad service. Could you please reply to me and confirm the refund? The ticket # on spreets is 91634.
Thank you.
So far my experience with Spreets has not been good. I purchased Voucher 103 Zgy3JwjMZo on the 26th February for the O Bar and Grill. I then made numerous efforts to book our meal for two, each time failing to connect with the restaurant. I finally made an internet search on O Bar and Grill, only to discover that they had actually gone out of business. So all my time attempting to contact them had been wasted.
In the circumstances, I wanted a refund, as I had been sold vouchers valid until May 2011 for meals in a restaurant that no longer existed. I emailed Spreets customer service on 26th February and received Request No. #27671 saying that Hannah was onto it. And that has been the end of that. Very slow customer service, if in fact any customer service is actually happening. Spreets were quick enough to take my money for the deal. All they have to do now is refund the $29 I paid. How hard is that? And an apology would now be in order. After that, they were representing the company as being in business, which it is not. And they pride themselves on not taking days to deal with issues that arise. And having sold vouchers in a company that no longer existed, it would have been good public relations to have emailed out to all their purchasers that the company was no longer in business and here’s your money back. But I had to discover for myself after quite a lot of wasted time that that was the case.
Cheryll Grier, my experience is the same as yours. I bought 2 vouchers to the O Bar and Grill and made a booking 3 weeks in advance. We found out on the day that the restaurant had gone out of business. I emailed Spreets about this on 21/3/11 (ticket #26571) and still have not received any reply. Do you know if there are people who are grouping together to take legal action?
Hi Joseph,
Sorry to hear about your experience. The support team have confirmed that your purchases have now been refunded and you will see the money back in your account within the next few working days. We hope this helps.
Regards,
Spreets Team
Hi Joseph,
I’m not thinking of taking legal action at this stage. And I probably wouldn’t over $29. I do have a friend who is waiting to see if I get a refund before she goes to the effort of applying for a refund herself.
Spreets are selling vouchers for companies like SeaWorld, so I’m hoping they care enough about their reputation to sort out these issues for us. Perhaps I am being naive, Joseph.
Hi Cheryll,
The support team have confirmed that they have refunded you for these vouchers. We apologise for any delay in this- the team has been working very hard to process through all owed reimbursements. We can assist your friend with her voucher if you could kindly share her ticket # issued. We hope this helps.
Regards,
Spreets Team
This company is a joke. When you have a problem, they will not respond. I keep sending emails to them and never get a response. It has been 2 weeks and nobody to give me a feedback. VERY POOR CUSTOMER SERVICE SKILLS. I am not happy at all!!!
DON’T PURCHASE FROM SPREETS!!!
Hi Clair,
Sorry to hear about the delay. It would be great if you could please share your support ticket # with us so we can chase this up for you ASAP. We hope to have your issue solved very shortly.
Regards,
Spreets Team
Hi Tom,
Thank you for looking into that issue for me, and I will keep an eye out for the refund you have sent me. I place a very high value on good customer service.
I went ahead and purchased two of your SeaWorld / Couran Cove vouchers a couple of days ago, and I am sure those will be two very enjoyable days out for our upcoming holiday. My husband and I are looking forward to both those outings.
Thanks again for actioning my little difficulty there. I really appreciate that.
Kind regards,
Cheryll
Whitepages search reveals:
(02) 8011 4605
Suite 1/Level 1 65-75 Foveaux St
Surry HillsNSW2010
However the recorded message (I did call after 5pm) tells you to email them.
Maybe you have to go in person???
Laughable really!
Hi Mark,
From previous reading of the forum on Spreets web site you will never get an answer via phone as it is always an answering machine and turning up at the location will not assist either as I believe there is no way into their offices as they do not have a customer service desk or similar – not that I will be driving there from Melbourne to get a response. Surely the beauty of email is that you can send a response quickly. Unfortunately with email people do expect a much quicker turn around than they did in the past. The biggest issue for me is that they try to say they value customer service – this is from their facebook page:
We pride ourselves on great customer service. We know what it’s like to wait on hold and not speak to a real person. If you email us, a real human being will respond!
-and this is from their web site:
Customer service? You bet. Like you, we’re over endless ‘on-hold-a-thons’ and email support that takes days. If you contact us, we’ll do what we can as fast as we can. If we can’t, we’ll let you know and why.
They like to pay lip service to customer service but a quick search of the internet and their forum proves they are falling well short of their customer service promises. If 6 months is as fast as they can then they really need to think about hiring some more staff to respond to issues. More importantly if they have that many complaints it takes 6 months to trawl through the responses then they have some serious issues with their deals offered.
Spreets start taking notice of all the complaints and do something about it. If it helps I would be willing to answer some of your emails of an evening for the basic questions so you can deal with the more difficult issues like refunds. $40 mil is a lot of money to recoup and if you keep going the way you are going the other 20 sites offering the deals will be the ones reap the benefits whilst Spreets goes the way of the dinosaurs.
Hmm not sure what is going on but ASIC has the following information re Spreets – it may be nothing but beware!!
http://www.search.asic.gov.au/cgi-bin/gns030c
nothing comes up with that link Paul. Can you summarise.
Hey Lisa
Not sure why link didn’t work but in summary Spreets have a number of document lodged with ASIC on 18 Feb this year mostly ‘change to company details’, now that may be, and probably is totally innocent but just be aware. I haven’t used Spreets since I had the voucher issues, but if the right deal came up, I would consider using them again but I wouldn’t be spending any more than I can afford to loose!
Thanks for the info Paul. Given Yahoo7 announced it would purchase Spreets for $40 Million sometime in late January this is most likely why all the documents were lodged around the middle of Feb. They have again locked me out of the forum but they have sent me a generic email that says they had some technical glitches with their crediting system – funnily enough a very similar email to what they sent me last August. I think they may need to find some new technical staff. I will supposedly have my credit in 5 days ……waiting with baited breath….lol. Thank you for taking the time to explain the link
Hi Lisa,
Sorry for all the delays in you being credited. It would be great if you could share your support ticket # so we can hastily chase this up for you. We pride ourselves on our customer service and wish to resolve this ASAP for you.
Regards,
Spreets Team
guess what 7 days have passed and still no credit. Looks like it might be another 3 to 6 month marathon – but I am nothing if not persistent. I did send another support request regarding this and at least got a response in less than 6 hours – pretty good really. Now just waiting for some action rather than an endless stream of emails that promises me everything is sorted.
Hi,
Spreets did in the end contact me and refund the money. Thank you Spreets, all is well, and I accept your explanation. I will continue to buy from you when and if I spot a deal I like. Cheryll Grier, I hope you got your money back.
Hi Joseph Tang,
Thanks so much for thinking of me, Joseph. Yes, I received my refund as well, so all is well with Spreets and me. Thank you Spreets for sorting out that little issue.
Glad you both got your money back and everything is resolved. I think they need more staff at Spreets to keep up with the demand. Just a quick calculation. Spreets are running a competition as they are about to sell their 500,000 th coupon. When Yahoo purchased Spreets they had sold around 250,000 vouchers. Assuming an average price of $44 per deal (between $29 and $59 on average) with a cut to spreets of around 30% (reasonably common for these sites) Spreets are making approx. $13.20 per deal. Multiply that by the 250,000 sold since Yahoo purchased them near the end of January and that equates to $3,330,000 dollars for Spreets (Yahoo7) in approx. 2 months. Again assuming the same sales numbers (which should be conservative given they have sold as many in 2 months as the previous 12) that is $19,800,000 in a 12 month period.
*My point – they should be able to afford more customer service staff to ensure a quicker turnaround on these issues. We should not have to beg for our refunds or referral credits. They should respond to their support emails in a timely fashion. They have deals that last 24 hours so how are we expected to ask questions about a deal when the quickest response I have ever received from them is 4 to 5 days?
I have made several purchases from Spreets and those that I have used have been great. I have a problem with one of my purchases. Money has been taken out of my account for this, however, I RECEIVED NO VOUCHER. This offer is close to expiring but I have no way of using it without the voucher. A quick solution could be sought if I could actually speak directly with someone from Spreets. Why does a company that claims to be of high standard and integrity make themselves unavailable by phone? No hint of a phone number anywhere. Snail mail address only…..from an online business??? Does that make sense to anybody ????
Judging from other comments here, I learn your customer response is very slow. This does not help my situation. Again a phone number could solve my problem quite simply and quickly.
I have referred several friends to Spreets but I am now concerned they may not thank me for that if this is any indication of the type of service they will receive. Other online special sites manage to offer better customer service, why can’t Spreets?
I would be most grateful if someone could contact within 24hrs to resolve my issue. before the voucher expires.
Hi Fay,
Sorry to hear about your situation. I’ll do my best to assist you here. It would be great if you could please contact the support team via support@spreets.com and quote the ticket # issued. This would assist us immensely in hastily resolving your issue.
Alternatively you can download your vouchers by logging into your Spreets account. You can sign up for a Spreets account at the link http://www.spreets.com.au/user/signup . All your purchased vouchers will be available via this account, pending of course that you have used the same email address for signing up and purchasing.
We hope this helps,
Team Spreets
Hi again Tom,
Still waiting for a reply to an email I send earlier today. Time is getting very short now to be able to use this voucher. I’d hate to have spent the money and lose it! Lisa has suggested I ask if you could perhpas refund the money paid for that voucher or ask the service provider to provide a new expiry date. I think either of those options would be fair.
I wait your early reply.
Thanks.
Fay
Hi Tom,
Thank you for answering my message . I can’t quote the ticket number issued because there was no ticket/voucher issued – this is the problem !!
I tried checking my account but I have no vouchers listed there at all, which is very strange since I have made at least 11 purchases. I have hard copies of vouchers for all the other purchases but not for the one in question. Why don’t the others show up in my account either?
The purchase in question is for a Blueberry Smoothy Facial, Argan Oil Hair Treatment and Relaxation Scalp Massage at Mills Street Advanced Skin & Beauty Clinic. I paid $39.00 for this voucher (this amount has been deducted from my account) Voucher valid 7/1/11 – 7/4/11. As you can see this offer is due to expire 7th April but I have no voucher for claiming my purchased offer.
What can you suggest to rectify this gaffe?
Thanks
Fay
Faye I think the ticket number Tom refers to is the one they will issue you with when you lodge a support request not the vouher number. I suggest you request a refund or ask then to grt the company to extend the expiry as you will be lucky to get to use it in 24 hours
I have finally received something from Spreets regarding my problem – only it’s too late! It would appear they were able to find the voucher after all, and have resent it. Why could this not have be done immediately while I still had time to claim my purchase? If I could have made direct contact with Spreets when I realised I wasn’t sent a voucher, instead of this long winded way of communciating with a 24 hour time lag each way, I could have resolved this quickly and still have had time to use it.
This has been a waste of money and a disappointment in the service offered by Spreets. I have made several purchases through Spreets, but if this is the standard of customer service Spreets is prepared to offer I am very wary about making future purchases through them or recommending their site to any more of my friends.
Thank you Lisa for your support and advice. I am most disappointed that they didn’t offer me a refund or an offer to extend the expiry date.
Hi Fay,
Please send me an email at tom@spreets.com . I’ll see what I can do for you.
Regards,
Tom (Spreets Team)
Hi Tom,
Below is an email I received on the 1st of April 2011 claiming my issue had been solved. I gave spreets the benefit of the doubt but not suprisingly to me they have not followed up on their promises. I would really appreciate my issue being resolved in the next 24 hours as my initial request was sent on the 28th of March and this really is getting ridiculous. I have now submitted another request ticket #36861 to get this fixed. My friends recently purchased a gift voucher for my birthday from Cudo so your poor customer service is definitely costing you money and helping the competition.
Your request (#29850) has been deemed solved.
To review, comment and reopen the request, follow the link below:
http://spreets.zendesk.com/tickets/29850
Hi Fay,
I am glad they finally resolved your issue and gave you a refund. I find if you fight hard enough and send enough messages the resolution is adequate but how much better would it be if they just dealt with the issues swiftly. I am sure you would have preferred to have your deal but at least you aren’t out of pocket. Seriously my best experience so far has been with http://www.deals.com.au but http://www.cudo.com.au have been pretty good too. I had a friend sign up and purchase with Cudo and did not get my credit from them, complained on the same day and the issue has been long resolved. They were a little smarmy about it but they fixed the problem the day after I provided my friends email. The only saving grace for Spreets at the moment is that they do have great deals. I used a fantastic voucher for my birthday that I had purchased through them ( I think I have purchased about 15 so far). The good deals will only take them so far though – eventually I will get Jack of their crap customer service and go elsewhere. They seriously need to consider hiring more staff to answer their customer queries/issues. Good luck with your future purchases!
Hi Tom,
Thank you to you and your team for resolving this matter for me and issuing a refund. It’s reassuring to know there is a course of redress for any problems with purchases made through Spreets. I look forward to more great offers to purchase in the future!
Kind regards,
Fay
I had a technical glitch where I somehow purchased 3 vouchers 20 times over.
It happened last night. I kept getting “no network” messages from my computer and ” we are working on the problem, come back later” message from the Spreets site. A conspiracy of glitches has seen my credit card charged over $2400 , nearly maxing it out. I have submitted a request for assistance ( ticket 35931) but I can’t afford to wait too long because I live on my credit card and won’t be able to buy food or fuel. No fault of Spreets of course but a rapid resolution before my husband finds out and says “I told you so” (he thinks these sites are a scam). Hoping for a quick refund. Please help.
Thanks, Alenka
Thank you Spreets for resolving my problem so urgently.
Glad to hear you got both a rapid and satisfactory response. Perhaps…just perhaps they are starting to take customer service seriously and attempt to live up to their promises.
Thought i would let others know that Spreets is into false advertising.
stay away from them.
got a voucher to get car servicing which i paid $99 for and was meant to get range of free services. However spreets did not put the correct terms and conditions on the website and when i went to book my car in, they told me i would have to pay other costs.
But spreets states there services are free.
i asked for a refund and they wont give it to me.
i am going to my bank to reverse the charge and going to fair trading.
i can see from all the complaints, they rip people off. stay away from them.
Not sure which deal you are referring to not happy but I did remember seeing one where you had to pay for the oils and other fluids. I hope you get your money back. If they advertised something that is not being provided you can go to consumer affairs in your state and lodge a complaint. Good luck.
Hi Not Happy,
We will investigate for you. Please quote your support ticket # issued so that we can hastily look into this.
Regards,
Spreets Team
Hi,
Still waiting on that refund for #5 wTC37nlhXN.
For a company that is still advertising and closed down.
crazy isn’t it. One thing that might make it faster is if you provide them with the support request ticket number. Just add another support request if you can’t find it as they have incorrectly marked the issue as resolved. The support request ticket number is the one received when you log a request on their support site:
http://spreets.zendesk.com/requests/new
Don’t use the voucher number which it looks like the above number is.
It sucks when businesses close down and you have money invested in a voucher. This could be a great scam – register a business, do a Spreets deal for a service you are never going to offer, go “Bankrupt” and close the business then disappear into the night and leave Spreets handling the disgruntled customers
Boy do I have an offer for you guys -Lisa’s massage is offering 3 x 1 hour massages for only $50 – valued at $300 – but you will never get to use it as I am going out of business tomorrow – deal capped at the first 1000 purchases – ka ching ka ching raking it in 
Hi,
Couldn’t have said it better myself Lisa.
I instantly delete when l receive Spreets deals, until l am fully refunded l will never buy another thing, do your homework befor buying anything of Spreets unless you are willing to loose your money.I think some action needs to be taken” l am looking into.”
l have waited way to long for my refund.
Hi Wendy,
We are still having issues locating your query via our support network. If you could please send me an email at tom@spreets.com I will personally look into this for you.
Regards,
Tom (Spreets Team)
NEVER BUY ANYTHING FROM TEAM SPREETS!!!!!!! FIRST TIME IVE USED THEM AND THEY CANT DELIVER MY VOUCHER OR I CANT CONTACT THEM!No contact information! I just paid $99 over a week ago and still no voucher!!!!!!!!!!!! What a company to not have contact details?
Nicole the best thing you can do is lodge a support request and then wait…….and wait……and wait…….and wait some more. The easiest thing you can do to get your voucher is sign up for a Spreets account (which is free) using the email address you used to purchase your deal. You can then log into that account and there will be a list of your purchases. You can then download your deal voucher as a pdf for printing. Of course the other thing you can do is warn everyone via the internet and social media. I have used some deals successfully and the businesses that offered them were fantastic. Spreets does not offer good customer service so if something goes wrong don’t expect a fast resolution.
Hi Nicole,
The best way to get in contact with the team is to contact support via support@spreets.com . If you then quote the ticket # issued we will hastily look into this for you. We hope this helps.
Regards,
Spreets Team
It is now 21 days, several emails from multiple staff, 2 support requests later and still my issue is not resolved. Another email today telling me the support request was deemed solved on the 15th of April and yet no response telling me they had “resolved it” and still not sorted. I really would hate to think how long these things would take if the did not “pride themselves on customer service” and if they weren’t “over endless on hold marathons and email support that take days”. I think I would personally prefer the email support that takes days as opposed to the months you get with Spreets. I have sent two more emails and will see how that goes before I start my Facebook and Twitter anti Spreets campaign.
Just a quick update. I received an email from 2 staff from Spreets today informing me that the credit was finally in my account. Appropriate resolution but the time taken was not good customer service. I had an issue with a deal from deals.com.au where the company was not answering the phone. I sent an email this morning at 11:10am and had a response and a refund by 3:24pm the same day. This is why I make a big deal about Deals.com.au’s customer service. It is customer service the way it should be done!
NEVER EVER TRY TO BUY FROM THIS SITE!! AS ANYONE SAID THE SUPPORT TEAM IS NEVER EXIST !! ALL THEY DO IS ASKING FOR THE SUPPORT NO AND THEY DISAPPEAR!!
THE REFERRAL CREDIT NEVER WORK!! IF ANYONE WANT TO REPORT THIS TO ACCC, I’M HAPPY TO JOIN!!!
Yeah, I found this with Spreets and also Jumponit. When these sites started to get popular that was one thing they used to suck people in. But what was the number one topic on the forums of these sites? Referral Credit doesn’t work of course! Funny though, seems that Spreets wins the prize for the most unhappy customers.
Hi Irwin,
I have been told by the customer service from Spreets that the automatic system for referral credits does not work. Your best bet is to send them a support request with the friend you referred’s email and the deal your friend subsequently purchased. If you don’t get a response keep following it up. They do eventually give you your credit but it does take a lot of work to get them do add the credit to your account. The good thing is when the vouchers are good and work they are fantastic
Hi Irwin,
The Referral system is experiencing some technical issues but we are happy to manually credit users who are owed credit. Please send a request to support@spreets.com to be manually credited within 1-2 working days.
Regards,
Spreets Team
bulls**t.. I have been waiting for months now
Irwin just be persistent and keep reminding them of your support number. The support request number can be tracked to the day it was submitted so if you keep re opening it via email if it hasn’t been resolved they can see how long it has taken. Patience and persistence and you will get your credit.
Oh dear – here we go again. Got the voucher and now have just had a text to inform company has gone out of business. I really hope that Spreets have finally got their act together and can fix this but I am not holding my breath!! LOL
Paul, Who is it? Maybe there are others mindlessly trying to contact this company. I find that is one if the major problems with these coupon sites, trying to contact the company to book. Anyone got a Glamour Shots voucher? Any luck contacting them? Cheers!
It is sad isn’t it. Not sure what voucher you bought but the companies that offer the deals really should be more careful about what they offer. Surely they know they are close to going out of business. Good luck getting your money back. I am sure Spreets will do the right thing ……it will just take a long time.
Glamour Shots have been around for a while so I am sure they will answer your request eventually – good luck.
Hey Lisa
Actually it is Girl Fridays in Brisbane – my wife was so looking forward to the pedicure etc Have to say that I had a reply to my issue only one day after my email to Spreets customer service, sadly not a refund (yet) but at least I got a reply – that has to be a move in the right direction!! now, for the refund
Hi Paul,
Apologies to hear about this unfortunate incident. The support team will refund you ASAP. Please send a request in to support@spreets.com and we’ll make sure this is acted hastily upon.
Regards,
Team Spreets
Hi Tom
I have sent a request in to Spreets support yesterday 27/04 and Frank has replied already although not with a refund but a promise to get it resolved in 3-5 working days. So far so good, I am seriously thinking that maybe, just maybe…….. happy to sing about good service as well as bad, Tom!!
Good news Paul. It might be that they are finally getting on top of issues and figuring out that a quick resolution will same them a lot more grief in the long run. Hopefully the resolution is timely and not just the response.
Hi Paul,
If you are comfortable sharing the support ticket # issued I would be happy to check the progress of this for you. Hope this helps.
Regards,
Tom
Hi Tom
The support number is #43622
Regards
Paul
Hi Paul,
The team have responded to your request and will keep you updated with the progress of this. We hope this helps.
Regards,
Spreets Team
Hey Tom,
My issue would appear to be solved!! good on you Tom for getting it together at last, at least for me
Regards
Paul Hollis
Tom, I also purchased a voucher for Girl Fridays Makeover Lounge and was unable to make a booking before they closed down. I have emailed Spreets support twice over the last month requesting a refund and have not yet had a response. My support request number is #47321 and my voucher number is kMKvtkCkxO. If I do not get a response soon I will be making a complain the the Department of Fair Trade.
Jessica F
The problem is support@spreets.com are flooded with emails and there’s only 1 guy looking at it back in India
Hi Irwin,
We have a support team that works around the clock answering requests and would be happy to chase up any issue for you. If you are waiting on a response please quote your ticket # and we’ll look into this for you.
Regards,
Spreets Team
I would also like a refund for PHANTOM WHISPERS .
Voucher #: 100
Unique Code: VFOKvJwQjR
Please can you email me your response.
Thanks.
HI Vic,
The Voucher # and unique code are not usually what Spreets require. They like you to do a support request on their site http://spreets.zendesk.com/anonymous_requests/new
and then provide them with the support request number. In the support request tell them what city the deal is for, what the deal was and the email you used to purchase it and they can usually track it for you. It does often take some time but credit where credit is due they do eventually fix the issues.
Hi Vic,
It would be fantastic if you could please share your support ticket # with us. This would be most appreciated.
Regards,
Spreets Team
My daughter & I bought spreets vouchers in December for 3 hours of treatments at a Brisbane beauty salon. we received our vouchers, but after 4 attempts have had our appointments cancelled again – this time because the salon claims they are in legal disput with spreets for selling 2500 vouchers instead of the agreed 500 vouchers.
How do I get our money back from Spreets?
I would suggest you send them a support request through their website detailing that you have attempted several times to use the voucher but have been unable to obtain a booking. I would also include the information regarding the fact they state they are in legal dispute with Spreets. http://spreets.zendesk.com/anonymous_requests/new
this link should take you to the right place – if not look at the above comments and Tom from Spreets has put the link for support in several locations.
Once you have got a support request number from the Spreets website wait for 24 hours for a response (exclude the weekend) and then post your support request number on here saying you would like a refund. Spreets will often do the right thing by the customer it just tends to take a very, very long time and patience and persistence from the customer.
this is the response I received “Your request (#48587) has been deemed solved.”
In my opinion it is far from solved – because I don’t have my money. I don’t want a Spreets credit voucher – I want to be refunded.
I sent a reply to the above response asking for a refund, but have not received anything so far.
What should I do next?
thanks,
Lisa.
they should refund to your credit card if they are unable to offer the service they promised. Laws protect consumers from being ripped off but they may be different in your state. I would say you want a refund as you are not prepared to wait for them to sort out legal issues with the provider. Spreets have some responsibility in regards to advertising – it can not be misleading. If they sold 2500 of something they only had permission to sell 500 of then they have mislead 2000 people. I would personally be happy with a credit. Good luck!
My problem is I have paid for this voucher for hair services (voucher expires in September 2011) and now trying to use it but the business is uncontactable with a message to check my number and try again.
This is not the first time this has happened to me. The previous time the business closed (in the city) I turned up for my appointment to an empty shop. I was lucky that there was another branch in the Gold Coast which was very inconvenient for me to get to.
I have emailed the support address but at this stage, no response beside the standard ‘thank you I have received your email and will get back to you as soon as possible’
And I am still waiting.
So how do I get a refund back from spreets re this voucher?
The company is Girl Friday’s Makeover Lounge in Milton, QLD
Voucher # 151
Code DwDbOUdXVS.
Please help!!
Hi Sisze,
I have had to contact Spreets on several occassions. It is best not to put your unique ID and voucher number up as anyone can redeem a voucher with those items on and you can create your own. Your first port of call is to send a request for support to Spreets via their support link on the website. http://spreets.zendesk.com/anonymous_requests/new this is basically the location of the support. Once you have submitted a report you will get a support request number which is what you should use when following up with Spreets. I keep my first auto response email so that I can keep clicking on the same request and re opening it as they like to mark things as resolved when they are not. Depending on the state you are in the required by law will change but Spreets have given me a credit for their site when I couldn’t contact a business. It took me some time to get contact from Spreets but I am persistent. Below is directly from their terms and conditions. Good luck!!
9. REFUNDS: Except as required by law, a User is not entitled to a refund if the User simply changes their mind or makes a wrong decision. A User receives their voucher via email at midnight if the Deal they have purchased reaches its minimum number of buyers. If a User has any problems using their voucher at a business, they can contact support@spreets.com.
I have requested a refund too, but no reply from Spreets! Have you tried reporting it to your credit card provider? If your purchase was not long ago, maybe you can get a refund through them? That is my next plan.
I cant believe anybody at spreets has’nt got back to me about my problem about them ripping me off for $258 , after repeated emails and still no resolution, they are quick to take peoples money but ignore when a problem arises. I am so angry like all you other people are I think its time we take action, they cant keep doing this to us. WHAT DOES ONE HAVE TO DO TO GET A REPLY where is your respect for your loyal customers.
NOT HAPPY
Hi Lisa thank you so much for all your help, but I have tried what you have told me and it STILL does’nt work. I dont know what else to do, how persistant do you have to be its like talking to a brick wall.
Hi Helen,
Would you be able to share your support ticket # with me? I’ll chase this up for you and see what the issue is here.
Regards,
Tom
Tom,
My support ticket is #49281. Are you able to help me too?
Sisze
I noticed that Paul Hollis (April 27 2011) had the same problem as me with the company Girl Friday. You sorted it out for him and I hope you are able to for me too!! A refund would be great.
Hi,
I purchased a 2 vouchers for dinner at Roberto’s Melbourne, and am yet to receive these vouchrs. I was planning on using them to take my family out to dinner, but that’s pretty hard when I don’t have the vouchers in hand. I have logged a request, but no response (#51882).
Is anyone from Spreets able to sent the voucher to me as this is terrible service!
Emma
Good luck Emma in getting a reply as you can see by all the others its going to be hard. I’d suggest getting in contact with consumer affairs they’ll be able to help you they did with me and now I’m in process of trying a different way, hope this will be more effective since spreets don’t want anything to do with me.
I WILL NEVER BUY SPREETS AGAIN AND WILL TELL ANY ONE THAT LISTENS NOT TO !!!!!!!!!!!!!!!!!!!!!!!!!!!
Hi Helen,
I actually received a reply to my email from a Spreets representative and have my vouchers in had now – I’m feeling very lucky!
Emma
Hi Emma
Wow I think cause yours is a minor problem thats why they responded straight away, they seem to pick and choose there emails, because I want a refund they are just ignoring me (cowards). Good luck Emma but if I were you I would never buy anything from spreets again, you just have to look at all the complaints to see. Dont wait for something else to happen before you learn. I wish I had looked at this site before I used them, I would have taken other peoples advise.
Regards Helen
Hi Tom
what support ticket, I have never been given one.
Hi Lisa Im in the process of dealing with my bank and consumer affairs now. Its a good thing I kept all my emails to and from spreets because they dont have a leg to stand on.
Its funny after I make a comment on this site spreets are quick to offer a helping hand and no sooner I tell me they ignore me again and dont reply.
They are so predictable.
Thanks for all your help I’ll keep you posted.
Helen
which consumer affairs are you going through? I have lodged a request with my bank, but think I should be covering all bases.
Hi Helen,
The team responded to your request 21 days ago and are waiting for more detailing on your request. Apologies for any confusion.
Regards,
Spreets Team
Hi Helen,
When you email support@spreets.com you are issued a Support Ticket with a number beginning with #. If you did not receive this you can send a request to my personal email (tom@spreets.com) and I willl attempt to chase this up for you.
Regards,
Spreets Team
Hi Tom
I have a quiet a few of these numbers I’ll give you 3 for now and if you need more let me know. #47893 #47929 #48101
regards Helen
I am so interested to hear of other members of the public having problems with Spreets offers. I also complained to Spreets support because since purchasing a house cleaning voucher from a so-called reputable company, after 6 phone calls and many promises to ring back, I am still waiting (almost 3 months) for a confirmed appointment. They finally gave me an appointment this morning at 10am, it is now 1:30pm and I’m still waiting – cannot contact them – no answer and their website is down!!!! I just want my money refunded.
Surely Team Spreets can offer some kind of support when the companies they deal with don’t come up with the goods!
Regards Jan
Hi Diane
Its about time some one got in contact with me, I am so glad you recieved my numerous emails as you stated but how about letting me know instead of ignoring me. Can you also let me know if its not to much to ask as to when my credit has gone through.
Thank you finely(I hope)
Helen
My experience is the same as all of other frustrated users.
This was my first experience (and last) with Spreets.
I sent several emails and just received the auto-responses.
Credit card debited of course. These must be the only 2 systems they have in place that work.
One of my ticket numbers raised was #50494
Maybe Tom can help – he must be the only one working there and
obviously overwhelmed
Seems your summation is correct. I have found much the same with their systems. Poor Tom must be overworked though.
Ditto Ditto Ditto all of the above.
I purchased a voucher for O Bar and Grill at Sanctuary Cove QLd for a meal for two. I got the voucher no problem, since then i have phoned to book and guess what, the restaraunt is closed down and the phone disconnected. I have contacted Spreets 3 times in respect of “What now?”. No-one responds except for the automated email with a reference number on and no-one seems to give a toss about replying. I have now emailed Tom at Spreets from the info in previous threads, so hopefully he will contact me with an answer and hopefully a refund. I buy from Cudo all the time and have never had this experience. What a rip off.
I purchased two vouchers (one for myself and one for my sister) from Capillus Boutique in Melbourne back in Oct 2010, i tried numerous times to get an appointment but they were booked out months in advance. Then in Jan tried to make a booking again, the closest i could get was 10/05/2011 (7ths months after purchase!!!!). At 3.15 the day before the appointment i recieved a message on my answer machine that said they were sick and would have to cancel and that they would call back to rescedule. I tried to call back half an hour later and only got an answering machine. And have not been able to get in contact with them since!!! They have had my money for 7mths!!!!
I emailed Spreets suport 5 days ago and have not heard a thing.
My ticket number is #50911
I would never use them again and tell all my friends to stay away!!!!!!!
I have an appointment with them this Saturday (11 months after I purchased it) and I rang today to reconfirm and the phone is disconnected!! Emailed Spreets today to find out what is happening
I am still waiting for a response from Spreets regarding a refund. I received an automated response with the ticket number, but since then NOTHING! So peeved about this. What else can anyone do? Has anyone considered contacting A Current Affair or something like that?
Hi Lisa,
I can check the progress of this request for you. Could you please share with me your support ticket #?
Regards,
Tom
#48587 is my ticket number.
I left several emails for a refund due to the voucher i had purchased, the venue had closed down. No response. I read this thread on this website, posted my complaint on Monday 16th May, emailed Tom direct as well (got his info from somewhere up above on one of the posts) and Spreets contacted me the next day and have refunded my money yesterday 19th May. I am pleased obviously that they are responding – albeit – slowly, but i was lucky in this instance.
Good luck everyone.
lol Dianne for Spreets 3 days is not slow in fact that is a massive improvement. Good to hear you had everything resolved though. I am not convinced their electronic system works. It was most likely the direct email to Tom that did it. Spreets need new IT people.
I have been trying to log on to my account on Spreets website and keep being denied access because “there is no account with this email address on our records!!!!” What??? I have purchased several vouchers which I want to print out so I can use, however, now not able to enter the site – what is going on Spreets? Also, the voucher I purchased for Diamond Cleaning ($45 which has been deducted from my account by the way), is not being recognised. No matter that I contacted these people many times with promises being made to honour the deal, but now their phone number has been disconnected. Why deal with dodgy companies in the first place. Not happy at all. Thank goodness no further money has been paid out for companies that have either gone bust or are no longer operating. Good luck to everyone else out there who have been fleeced – my advice – unsubscribe immediately!
Hi JHP,
You need to ensure that you have created an initial account at the link http://www.spreets.com.au/user/signup . Once this is done you can view, download and print all your vouchers. We hope this helps. Regarding your Diamond Cleaning experience please email support@spreets.com so that the Support Team can assist you with this.
Regards,
Spreets Team
This was the worst experience ever. I am only going to use Cudo and Scoopon from now on as I have used these in the past and they work. The money was taken from my credit card immediately yet no voucher was emailed through. I have emailed persistently (ticket #57265, #57832.. ect.. ect) with no avail. Honestly Yahoo needs to get rid of this joker company or seriously overhaul it because this experience has left a foul taste in my mouth and I will rethink ANYTHING to do with either company in the future.
My suggestion is you UNSUBSCRIBE AND NEVER BUY FROM SPREETS EVER!!!! Also I think the glowing report on this website should also be taken down especially since most of the comments are so very negative.
Hi Lauren,
We received your first request less than 24 hours ago. Our support team resolved your request and responded to your email. As stated by our support team, you did not receive your voucher because of an input error upon purchase. We hope this helps.
Regards,
Spreets Team
Hi Spreet Team,
i also bought a voucher for $55 car service at midas.. money is taken out of my card. tried to log in with email address.. said email address is not in our database.. so logged support ticket (#58258). and then did google search…came across this forum…
tried on of the method by re-registering my account..registration scusessful.. but no voucher there…
can you please help me as i have booked service for this saturday?
also, i haven’t received a receipt for my payment…
Hi Chirag,
Your voucher has now been manually sent to your email address. This did not initially happen due to an input error on purchase. Thank you for your patience.
Regards,
Spreets Team
I dont believe it they finally gave me my refund after ranting a raving they finally did it. To all the people out there never ever buy from spreets again its not worth it, you just have to see all the complaints. Be persistant and dont give up. I just hope that the hairdresser hasnt closed shop when I ring them to make an appointment. (fingers crossed) It seems that most of these deals are as shonky as Spreet. Good luck everyone!!!!!!!!!!!!!!
Helen
I have only just submitted a complaint about a deal that keeps restarting after the deal period finishes. I was the 187th customer with 14hours left on the clock and they needed 190bought..after restarting itself there is no longer a clock therefore no deal period plus it has now reached up to 270 bought and is still open for purchase. I expected the deal to end this morning, when should I expect to see vouchers, if at all?
I came across this site after I had not received response after a previous enquiry I had made. I read that a few people didn’t have their issues resolved after months so I am hoping by posting here early that I will get prompt response from their team. I have bought before from them and there were no problems then but it was for a much cheaper deal. I paid quite a bit for this one therefore I don’t want any mishaps. My complaint number is 59441. I will email it to the support team too.
I have been trying to contact Spreets for about a week now to cancel a voucher. Spreets haven’t attempted to contact me. I won’t be buying from Spreets again. Unsubscribe.
I too like so many others have been trying to get a response from Spreets with no luck. They have taken the money from my credit card but no vouchers have been forwarded, no payment confirmation and considering you have to submit a postal address nothing has been sent to that either. I will never use or recomend Spreets to anyone. I have just sent an internal email within our company to warn people about using Spreets. It should hit about 1,700 people so I feel I have got my moneys worth here.
yes persistence is the key with Spreets
Hi Tom,
I purchased 2 vouchers for the horse-riding experience in Malabar – one on 1 June and one yesterday (2 June). I have not received the the second voucher and have got the ride booked for this weekend. I am a registered member and the voucher is not in my account either. Please help!
Cheers,
Sofia Leyner
PS. Ticket 62040
Actually I just got a refund, a week later. It took them a while to respond but they were pretty nice about it and apologetic. Maybe Spreets need to respond to people’s queries a little sooner so they feel like they’re listening.
To Team Spreets
I have submitted an online request (#61903) and am still waiting for a response from a human rather than the automated response.
I bought a voucher for O Bar and Grill, as did many others it appears, to only find that they have closed.
I have submitted a request and also emailed Tom privately however am still to get a reply. As the voucher expires in less than a month I would obviously like to have the money either refunded or added as credit to my account.
I can see that a few other people have had a favourable response for this exact same problem (O Bar and Grill) by posting a comment on this site.
I have to say I’m disappointed with the lack of communication as I would’ve immediately used the credit from this offer on the offer for Absynthe on the Gold Coast. I am now beginning to think it would be best to get a complete refund rather than a credit due to the lack of interest in the customer from Spreets.
I have purchased quite a few other vouchers via other offers, Scoopon x 3, Deal Me x 8, Jump on It x 2 and Cudo x1 and have not had a single problem with any of them. Unfortunately the first and only one I have purchased with Spreets is proving to be ridiculously hard.
So please someone from Spreets, can you attend to my Request number, #61903, as it is already considerably past the 1 or 2 business days your automated response says it will take for you to deal with.
Thankyou
Debbie
Debbie I have had the same issues as you. They take sooooooooooo long to answer anyone. I use approximately 20 other sites with http://www.deals.com.au being my favourite for referral credits, customer service and deals…..guess what they even have a telephone number. Every issue I have had with Spreets has been resolved to my satisfaction (although I am not sure I have received all my friend referral credit as you have to personally know your friend bought a deal to get them to add it manually) but after a long, long, long, long, long time
Hey Lisa
I think the disappointing thing is that I thought I’d give them the benefit of the doubt by submitting my problem ‘privately’ as it were via their request desk and when I hadn’t been responded to I gave them further benefit of the doubt by personally emailing ‘Tom’. Unfortunately I was naive in assuming that that path would see my request being actioned.
Clearly requests are only actioned when publicly aired. Quite a bizarre way to run a business given how word of mouth can make or break a business.
Here’s hoping now for a ‘prompt!?!’ reply.
Hi Debbie, sorry to have kept you waiting for so long. Your request has now been resolved. We deeply apologize for the inconvenience.
Debbie, take my advice, if you haven’t had the chance to take up the Absynthe deal then its a blessing! Too many negatives to mention, just google them and you’ll find some informative reviews on various restaurant rating sites.
And for Spreets, why do any of these people need to ask for a refund for a voucher whose business has closed down? It should be automatic refund with a follow up email. O bar and Grill (back in March sometime), diamond cleaning now too apparently. Seriously this is a customer service no brainer.
I am so tired of waiting for a response from Spreets. I bought a voucher for Diamond House Cleaning and they seem to have closed down. I contacted Spreets and was told that my request for a refund would take 7-10 days to be processed. It’s now 14 business days and nothing. My support ticket is #54687.
Hopefully someone will be able to help out.
Hi Megan, your request has been resolved and the details have been sent to your email. Really sorry about the delay.
Hi All,
Just an update on my “wonderful” experience with Spreets. They were quick enough to answer my email and send out the voucher – and I thought “hmm… why is everybody complaining about these people?” but here is what happened next:
I booked the “horse ride & lunch” experience as Malabar using the phone number on the voucher. It was confirmed twice. My parents then went on the booked date (it was my mother’s birthday and this was a gift for her) only to be told that the stables operator had no idea about the whole business.
Apparently, although Spreets make it look like the deal is coming from the stables, it is in fact some dodgy third-party operator whose number is given on voucher. She then arranges to borrow the horses from the stables and book the restaurant for. No information for her exists anywhere besides that phone number and she will not reveal the company (if any) that she is representing.
When confronted about why the booking was not made she tried to lie her way out of it and intimidate my mother by saying that she had every right to keep our money without providing the service.
She wouldn’t take my calls until I called from a private number, then gave an excuse about “miscommunication” and when I confronted her about not calling me and advising that the booking would not go ahead she said that she did not have my number.
She finally agreed that she will give me a refund and was about to hang up, when I enquired as to how she could possibly do that without knowing who I am, as she never even asked my for name or contact details. She the said it is not a problem because (ready?) SHE HAS MY NUMBER – remember that at the time I was calling from a private number.
Naturally, I almost laughed at this and reminded her that apparently the reason she could not warn about the non-existent booking was because she claimed not to have my number. She then got all defensive and said that she will not take this “abuse” from me and my family (nobody ever so much as raised their voice at this person) and hang up on me.
Very interested to see how Spreets handle my complaint about this one. Luckily I work just down the street from their office, so might just pop in and see what they have to say about it (if there is anybody actually there, since their phone number for that office has been disconnected).
Hi I’m presuming that Diamond Cleaning Company has closed down and I have 6 vouchers that have not been honoured. They were supposed to come and clean today and so far no show. I will be seeking a full refund of $300 approx from Spreets. I have contacted them via their support page. Hopefully I will get my money back. Is anyone else trying to get a refund for Diamond Cleaning and Spreets also would desperately like to hear of success stories. Long weekend and a house to clean and $300 out of pocket. To say I’m not happy would be an understatement!
Hi Judy, if you haven’t already done this, could you please email support@spreets.com with all the details and our support team will resolve this for you. Thank you.
Judy – I also purchased voucher from Diamond Cleaning Company – by the sound of all the complaints, they should have a thriving business!! Still haven’t received a refund – not sure who refunds the money anyway – obviously not Diamond CC. I wonder if anyone else has thought to take these complaints further – ACA or similar? Considering the 100′s of people who are out of pocket due to defunct or closed down businesses.
Also – NOT HAPPY
Hi JHP, please send an email to support@spreets.com with all the details and our team will be able to resolve this for you. Thanks
Bought a voucher from Spreets. They sent me an email but no voucher attached . Logged on to the site and no voucher in account. Tried to contact spreets complaint 64235. All they do is resend original email with no attached voucher. Gave them my phone number but obviously not really all that keen to contact me or solve my problem. Really disappointed in the customer service of this company.
Hi Brenton, not sure why this is the case since we are able to view your vouchers clearly. Our team has sent you an email with the voucher #s and unique codes so that you are able to redeem your voucher at your booking. Sorry you have not had the best experience…if there is anything else we can help you with, please let us know
I’ve also had trouble contacting spreets.
I sent a request 5 days ago request #68504 and commented on it multiple times and still have not received a response.
Have given them my number twice and still have no contacted me.
I am very unhappy with the delay in the reply and the customer service of this company.
Hi Sian F,
The delay was due to the fact that you had mis typed your email address. We were able to locate your purchase and we have now resent the voucher to your correct address. If there is anything else we can help you with, please let us know. Regards
Thank you very much for doing that.
My original request was that I had typed the email wrong and I just was after confirmation that it was changed to be correct.
I appreciate your help, and your promp response when I posted on this forum.
Hi Brenton, not sure why this is the case since we are able to view your vouchers clearly. Our team has sent you an email with the voucher #s and unique codes so that you are able to redeem your voucher at your booking. Sorry you have not had the best experience…if there is anything else we can help you with, please let us know.
I purchased 2 vouchers for Delux Seafood platters for 2 @ $55 per voucher. They were quick to deduct the money and in spite of emails to this company , I have had no reply and NO VOUCHERS. They were purchased on JUNE 4th. We got a reply to say we had the voucher purchase but NOTHING SINCE!!
Hi Sonia, have you had a chance to looked under the vouchers section of your Spreets account? If you haven’t already set up one, you can go to https://spreets.com.au/user/signup and sign up using the same email address you used to make the purchase. Also if you share your support request # with us we can identify where the problem is and resend the vouchers to you. Please share your five digit support request # with us please. Regards
Keep trying people – I eventually received a refund. Don’t give up.
Hi
My request #76975
Be warned.
Shea Pari Salon at Nobby Beach has closed down and phone number disconnected.
I have just turned up there for my appontment to see an empty Room.
I have requested a refund to my credit card. I hope I don’t get the run around like some of the people I have read about. I will also contact my bank and see how they handle these situations. Surely there is some protection for consummers. I will appreciate any comments.
Hi Lisa, we have sent an email out to all customers today. If you would like further assistance, please reply to your support request # and our team will assist you with this. Thank you.
I have attempted on several occasions to contact spreets via email to confirm if a Rally Drive day experience booking has been successful, although have had no response.
My credit card has been charged $299, however I have not received any confirmation or associated voucher to redeem this offer.
Please advise.
Hi Lorraine, Could you please share your support request # with us and we will follow this up for you.
Thankyou,
However I have received no response whatsoever from Spreets so am not able to supply a support request #.
Hi Lorraine, Did you email us at support@spreets.com? Other email addresses like team@spreets, press@spreets are not the correct email addresses to send an email to.
If you had emailed us at support@spreets.com you automatically get assigned a support request #. Could you please share this with us? Alternately you can drop a line now and our team will be able to look into this for you.
I have come onto this publicly as I am now at a loss as what to do.
On June 14th I purchesed a voucher for the DONALD TRUMP, ANTHONY ROBBINS, ROBERT KIYOSAKI – Empowernet experience. I was directed to a web site where I had to go through the steps of verifying my account which I completed successfully – well – according to the prompts I did. As you will see from the details below, the voucher I received from Spreets was only confirmation of my purchase, I was to be sent tickets for the event. So far no tickets have been received. When I originally emailed Spreets Support I received a computer generated response stating Your request (#76172) has been deemed solved and to contact Ticket Master. So I contacted Ticket Master who looked into the matter from their end and found they had received no details that I had ever purchased or was eligible for any tickets at all. They spent quite a bit of time trying to get to the bottom of it for me to no avail. In the end they advised that the issue was from the Spreets end of things and to contact them again.
I then wrote back to Spreets and gave them these details to only get the same computer generated response deeming the problem solved.
I emailed them again yesterday and gave them 24 hours for a real person to get back to me otherwise I would go public….so here I am.
I feel I have lost any chance of getting the tickets which is very dissappointing so all I want now is my $295.00 refunded to my account….if someone would take an interest in this I would be most grateful. I really am reluctant to take it to Consumer Affairs or the Ombudsman but will do so if necessary.
Hi Lyn,
We have received your email yesterday regarding you being in touch with Ticket master. I can see that our support team is already looking into your support request # 76172 if your address might have not registered in the backend. Please delete your post once you have read this reply because any one can now redeem your voucher – you have shared all the details publicly. We can assure you our team will update you today/tomorrow.
Regards
Thanks Ash,
Much appreciated. It would have been nice if the support team had got back to me in that 24 hour window acknowledging my concerns.
Please tell me how I am to delete the above post.
Lyn
Hi Lyn,
Due to the number of teams involved (like the tech team, support team etc.) you might not have received a reply within 24hours.
Also, this is a site managed by a third party…not sure exactly how one deletes posts
Done!
Cheers,
Sheldon Nesdale
http://www.LoveOneDaySales.com.au
Thankyou Sheldon for deleting the critical areas of my post and leaving the rest….much appreciated.
Hi Lyn, hope you have received our support team’s email. The tickets will be sent out a month before the event. Ticketmaster wouldn’t have had an idea about this because another business is managing this deal. Our team has your postal address that you used to redeem. So you are all good. Thanks for your patience and understanding.
I registered for 84% off Instructional Dive course on Saturday 18th June . The money was taken out of my credit card on this date. It said I would be expecting a coupon the next day in my email and to make sure this address was a safe sender, which I did but have still not had a reply with the coupon. I put in a request (#70753) and I have tried to follow this up on numerous occasions. As of today I still have had no response to this requestand no coupon. I don’t know where to go to from here. This was for a gift and it has been a bit embarrasing to have not been able to give it as yet. Glenn
Hi Glenn,
We have just checked your support request #70753. As mentioned in the email from our support team member, your voucher was sent to you on 19 June 2011 01:37:47
May be the voucher went to your spam?
The vouchers were resent to you this morning.
For future convenience, please set up an an account by going to https://spreets.com.au/user/signup and using your hotmail.com address and you will be able to view the vouchers in your account. Best Regards
Hi Ash
I checked my spam then and now. I still have not received the voucher you sent today I have set up an account as well. Maybe you can post them there
Hi Glenn,
Please reply to the email you would have received from our support team and share an alternate email address, so that our team can send the vouchers to that address. Thank you.
Thanks Ash
Have just done it. Lets see what happens? Is this a common problem? It is just a normal hotmail account.
Cheers
Glenn
Hi Glenn,
Just checked. It is a not a common problem. While purchasing you had entered your email address as xxx@hotmail.com.au instead of hotmail.com.
This is the reason you didn’t receive the vouchers in the first place. You must have received it in the ablgroup address you shared with out team. If there is anything else we can assist you with please reply to our support team’s email. Regards
Thanks Ash
I can see it was my fault and am glad it has been resolved.I would have thought though that the team at spreet may have made the connection seeing I was getting mail from them but not my voucher. I am a little disappointed too that it took me getting onto this website before I got any action. However all has been resolvedand for that I thank you and you havc restored my trust in Spreets. I just hope the company learns from things like this and if they do it should be very successful.
Regards
Glenn
Hi Glenn,
No worries.
I can assure you that our team had resent the vouchers before I even saw your post here. However, the system automatically captures the address and when the team resends the voucher it goes to the email used to purchase. It takes time to get into the back end and see why you don’t receive it despite multiple attempts.
Once again, sorry that you have had to wait and we hope you have a lovely experience.
Regards
I’m so very disappointed at the support team at spreets I have created three different case numbers out of frustration hoping to get a response to at least one!!! (#76581) (#74799) (#72221)
I simply wanted a refund because I was not satisfied with what I bought as I did not appreciate the customer service of the company which I purchased from.
I have requested a refund from spreets before and the matter was dealt with a lot quicker then the refund I’m asking for now and at least at the time I was getting constant feedback at the status of the refund.
Now I’m requesting for another one with a value of $129 spreets are suddenly silent, I am getting absolutely no response, not even an update of what is happening with the refund.Iinstead I have received automated responses that don’t even relate to my query, and have deemed the problem as solved, when clearly it isn’t!.
I am really disappointed at the lack of response from the spreets staff on this matter, all I’m asking for is a Refund. It’s clear that no one is actually reading these emails otherwise I’ll be receiving a proper response that actually addresses my query!
I would like this issue addressed and dealt with as soon as possible. The deals are usually pretty good with spreets but after seeing the lack of customer service and response levels from support staff I can’t say I’m favoring spreets at this point in time.
It’s coming up to the second week since I have requested a refund and all I ask is a appropriate response from the team that relates to what I’m asking
The least they can tell me is the status of my refund!
apologies the above was posted twice.. and I don’t know how to delete it … didn’t realise where my orginal post was placed
Hi Jessica, I have just replied to your previous post. Requests for refunds usually take 5-7 working days to process. Anyway, thanks for sharing your support request #. We will follow up with our team today/tomorrow. Please note that creating three different requests # only adds to the back log and every support person who comes across your request needs to start from scratch to resolve it. We will keep you updated via email. Best Regards
Hi Ash,
My ppologies for posting the comment twice, I didn’t realise my orginal post went through as I couldn’t locate it so I thought it didn’t go through and I have no idea how to delete it.
Thanks for the quick reply. I took your advice, I left one case number (#72221) as I got rid of the others by marking them resolved, hope that helps the situation to be resolved quicker.
Thanks again for the quick reply, hoepfully this can be solved as soon as possible.
Hey Jessica,
No worries. Our support team will resolve this for you first thing tomorrow, if not today. You will receive an email from them under 72221. Regards
Thanks Ash,
Hopefully I’ll get a response soon. I’ll let you know how it goes, once again appreciate the quick response.
Hello Alexandra
I have made a number of requests to track my voucher as they are rather expensive and I bought 2 and need to book as soon as possible . My Ticket is #82535: Acknowledgement of purchase apart from voucher . I have yet to receive my vouchers despite waiting the requested 48 hours, the deal is on and 136 were sold. I also did not receive any acknowledgement that I had actually bought the deal – is this usual.
Could someone get back to me please
regards
Hi Heather, we have received your response an hour ago. Our team will check the system for your purchase first thing tomorrow and keep you updated via an email reply to #82535. Best Regards
I purchased 2 cupons for Buff n Stuff at Bulimba. My friend and I booked an appointment for 11.30am Thursday 14 July 2011. We arrived to find the place had closed down. I immediately emailed Spreets that day to request a refund. Had no reply by Wed 20 July, so sent another email. Still haven’t heard a word from Spreets! By reading the above complaints, it seems to be a common problem when dealing with Spreets! I am not a happy camper and, am hoping that ‘Tom’ might be able to help me also. Thanks in anticipation…
Just want to say that Jackie from Spreets got back to me by email and, within 3 days my refund had been credited to my account. Thank you Jackie. I do hope though that Spreets eventually make it clearer to people how to contact them for a refund so that they don’t have to go through all the hassle that they seem to have to go through now to get it! Would certainly prevent the need for all the complaints that are being seen on this website!
I purchased 2 vouchers for the Zensara Day Spa, paid $399 for each. I have not been able to get in contact with the Spa to make an appointment, they have not returned any of my phone calls for close to a month now. I am disgusted at this, and have been asking Spreets for a refund repeatedly and keep getting the same response of “businesses are busier than usual once they do a deal with Spreets, keep trying”.
I’m sorry, but no business on this planet is that busy that they cannot answer their phone for a month straight.
I feel cheated and want my money back. If I don’t receive my refund in the next week, I’ll be contacting the Dept of Fair Trading.
I’ve tried contacting Spreets so many times, and have either received no reply, or the stock standard one above.
I really want my money back, as I am feeling really duped and do not wish to deal with either Spreets or Zensara Day Spa any longer.
Zensara didn’t call me back too. But I left a message on spreet facebook and sent a twitter message to @spreets and their tram called Artie and he called me back within 24hours of my message i think it is best to do that instead of writing here and I have my appoitment scheduled already for Tuesaday and I will keep you posted how it goes
Anyone from SPREETS, could you please get back to me ASAP?
I emailed spreets.com.au several times, have been waiting for a reply for a week, but no luck. Request # 91634.
I have an issue with a merchant from whom I bought a voucher.
When I bought the voucher I called to make an appointment only
to find out that the owner would not accept bookings on Saturdays (that
was not mentioned in the voucher), so he said he would give me a refund
if I could not make it on other days.
So I made a booking but was told just the same morning of the booking
that my booking was cancelled. So we rescheduled it for another day, and
I actually arrived at location in Crown Nest only to find out that my
booking was delayed, and was never informed of this. Having other
appointments on in the afternoon I could not use my booking on that day
either. They were actually aware in the morning that the delay was going
to happen, but the owner never called me to let me know. I have another
friend who has bought this deal, and the same happened to her. Our
bookings keep on getting cancelled or delayed, and the service is very
bad.
The owner agreed to refund me the money for the voucher and said to wait
until Tuesday 2nd August to see the refund, but no refund has been done
as yet.
Could you kindly process this for me ASAP as I am going overseas mid
August and would like this resolved as soon as possible?
Thank you.
Dear Bonnie,
Our team has received an email from you this Saturday. Requests for refund usually take 5-7 working days to be processed. Our team will get in touch with the business and then in touch with you via email. Thanks for your patience and understanding.
Regards
Thank you Ash, appreciate it. The owner has been cancelling and delaying bookings, and my friend has experienced the same. Twice he said he would give a refund, and I would like to get it in time before I leave to go overseas on 20th August.
Thank you.
Hi Bonnie,
Unfortunately this is a third party website and I am unable to discuss your issue here. However I can assure you that our team will do everything to resolve this for you promptly. Have a great Friday.
Regards
Hi again Ash,
Could you please have Spreets process my refund ASAP? Like I said I need to have this finalized before I leave to go overseas, and the owner has promised me a refund, but he’s not kept his word so far…
Please have someone from Spreets contact me back ASAP and have the refund processed, thank you very much.
Ash, or anyone else from Spreets, sorry to be so persistent, but I need someone to get back to me today and let me know that the refund is going ahead. If the owner doesn’t give me a refund as he confirmed and promised, I might have to contact Fair Trading. I am leaving to go overseas and since refund takes 5-7 business days, that cuts it too close to my departure date, and will only make it in time if done by today or tomorrow.
Thank you,
Bonnie
Hi Bonnie,
As I have mentioned above, as this is a third party site I am unable to discuss your support request here. I can assure you that our team is doing everything possible to connect with the business and follow up on the conversation you had with them. They will contact you via email and update you Bonnie. We really appreciate your patience and understanding in this regard.
You can always tweet us @spreets or leave a message on our Facebook wall if you wish to leave more comments regarding this – https://www.facebook.com/Spreets.Sydney
Regards
Ash
I am disgusted. I purchased three cleaning vouchers from this site. The company did not come on the day they said they would and they do not answer phonecalls. I have been trying to call on numerous occasions but there is no connection. The ad stated “Get Your Place Looking Spick & Span! Only $49 for $240 Worth of House Cleaning Services. A Team of Three Professional Cleaners Used! Valid for 12 Months!”. I have wasted time and money trying deal with this! I would like this rectified asap. Please contact me. I want a refund. I do not trust the cleaning company. Please deal with this! PLEASE CONTACT ME ASAP!
Hi Paulette,
Sorry to hear about your experience. Please send an email to support@spreets.com with the subject “Refund requested ” and our team will process your request for you.
Please make sure you include your name, email used to purchase, city etc.
Regards
Has anyone else purchased a Spreets voucher for the villas in Bali? It’s been over 4 weeks of phone calls and emails requesting an available date. I gave them dates I would like to go – at that stage the date was 6 weeks in advance. I gave them the option to give me the first date available after if these dates were unavailable. Phone calls get answered with, “We will call back.” – nothing….or we will email (got one back asking for the voucher which I said I’d send when dates were confirmed but sent it as requested anyway). With all the talk of vouchers not being redeemed and it being a scam, I’m worried. I have sent two emails to ‘support’ at Spreets (last one just today) so won’t put Spreets down just yet. Would just like reassurance I will be going, my money won’t be lost and a date so I can book planes and rearrange my long service leave,…. please.
Hi Vicki,
I’m having the same problem with this deal (see my post below) and my request to Spreets for a refund has so far been ignored. I’ve had to book other accomodation for my holiday.
I bought the 5 night bali deal, after nearly two months of back and forth with getaways they still say al lthe dates i have tried spread over the whole 12 month period are unavailable, yet when i go direct tothe bali site ALL the dates are avail with instant confirmation and at a cheaper price. now they are trying to palm me off to thailand where no doubt i will have the same prob with finding an avail date. I have kept all my emails and am sending the lot to consumer affairs.
To anyone at Spreets
I purchased a Pamper Package for Mirror Beauty in New Farm late last year and have been looking forward to using this all year towards the end of my pregnancy.
On contacting Mirror Beauty to make a booking however, I am advised that they will not honor the voucher and that I need to contact you with regards to a refund.
I have submitted a refund request through your requested method of email two weeks ago and I am still to receive any sort or response from you other than the ticket number (#100912) and an email saying that my request was received and that you aim to respond within 1-2 business days….. (still waiting).
I must say how disappointed I am with the service from both the company and yourselves at this point. I have been in contact with the company on several occasions this year and each time they tell me a different thing. First it was all fine, next they said that they would not offer me the services on the voucher but I could choose from 3 other services, then when I tried to book one of these alternatives they tell me that they will not provide me with anything and to take it up with you. Then I hear nothing in response to my request through your support team….
I would appreciate a response from yourselves asap.
If this is the type of ongoing support received when there is a problem using a voucher, I will certainly be thinking twice about buying from Spreets again!
Yay, i have finally received a response from Spreets just now, advising that the refund has been processed. Thanks!
Obviously, I don’t know what is happening of Spreets end, but I would suggest if you are going to send an email when requests are received saying that you aim to respond with 1-2 business days, a follow up email to advise the customer of the progress of their request a few days later or advise on the delay would possibly help with customers frustrations and maybe stop some of the repetative emails that you must be getting? just a suggestion.
Looks like I am one in a long list of unhappy spreets users. I purchased 2 vouchers for $598 for 2 nights at Radisson Gold Coast in order to spoil my parents visiting us next week. Deal closed on 25th August and my credit card was charged. Bookings could be made from 30th August and guess what no vouchers yet! When I checked with Wowstayz the reservation agent, the nights I want are now no longer available as everyone else has been making their bookings and redeeming there vouchers. When I raised a request on spreets website, they said the deal was still running!!!! So why has my card been charged, what utter nonsense…yesterday I requested a voucher by close of business or refund. No response…I think its time to go to A Current Affair or consumer council. Soo much for caring about customer experience…consumer beware, these guys hide behind an email account!!!!
Spreets if you are reading this my request ref#106505.
I purchased two hotel deals for Bali at a total cost of $1118 for ten nights. I checked that the accomodation was available via another site prior to paying my money, I had already booked my flights so could only go on specific dates.
It took more than five days for the booking agent to get back to me and tell me that these dates were not available and to please send them alternative dates, this was despite them still taking bookings on other sites such as Wotif and Hotels.com. for a good part of the dates I had specified. I responded and asked them to tell me which dates were actually available and they haven’t replied at all, nothing. Spreets support have done much the same. I requested a refund of my money and didn’t even warrant a reply. This has severely blown my holiday budget as I’ve had no alternative but to book other accomodation as I’m leaving in two weeks.
Not good! I’ve had to get three refunds, two businesses had closed down and the other was not as advertised. I’m now having trouble getting Spreets to deliver a refund (I received refunds for the other two mishaps). Naturally I won’t be going with them again!
I’ve since received a refund after posting on their Facebook page.
Yes, public shaming them often works
Hi
I recently paid for a remote control helicopter, I recieved my voucher and an email stating the Spreets had negleted to collect my delivery details and to contact Dbirect with the required information. I emailed Bdirect who told me to contact Spreets. Then i emailed Spreets how told me to contact Bdirect and that my enquiry was now closed. Round and round we go. A mate also tried to purchase the same item, money was taken no voucher. Ironic that they highlight customer services as a company attribute.
I was very impressed by Spreets when i first used it, got my voucher in no time but now I bought the (10 Hot Laps in a Race Driven Rear Wheel Rally Car Around Specially Designed Course for the Ultimate Thrills! Just $139) A whole day at work to afford that and there is no voucher to be seen. This is meant to be a birthday present for my dad. I’ve emailed Spreets and no response. Great tactic not providing customers with a phone number. Not recommending Spreets to anyone because there is just no guarantee you get what you paid for!
Hi. Like some other people on this site, I unfortunately purchased a Spreets voucher for Girl Fridays Makeover Lounge in Milton for my friend’s birthday in April 2011. It was valid for 12 months. I only recently found out that Girl Fridays have gone out of business when my friend advised me that she’s been trying to contact them for the last 2 weeks and Telstra told her the number has been disconnected. Then I found the discussions here. I contacted Spreets on 30 Nov 11 and received an automated response. I contacted them again on 5 Dec to follow up. Still haven’t heard from anyone personally. It’s now been a week since I raised my complaint. I’m disappointed in Spreets service and I’m disappointed and embarrassed that the birthday I bought for my friend has ended up being completely useless.
We’ve recently had another bad experience with a daily voucher company where the business wouldn’t honour the voucher. They were booked up and couldn’t cope with the volume of vouchers in the time period. This is putting me off the whole daily voucher concept. I’ll stop wasting my money – vouchers are turning out to be a false economy. But mainly, I want to hear from Spreets and I want to get my money back.
Still nothing from Spreets. I have emailed them twice since the initial lodgement and have even called them. On the call they said they were dealing with a backlog of issues. Feel frustrated. Hope to hear soon. Now > 2 weeks.
Hi Sarah, could you please share your support request # so that we can look into this for you?
Hi Ash. The support request # is 152462. However, I received an email from Yuan at Spreets on 15 Dec to say the matter has been resolved and I will receive a refund on my credit card in the next few days. If I have any problems I will do a post here. Thanks!
After 9 weeks and numerous calls and emails Spreets have finally come back with the fact that the ‘special’ was through another online specials company (grab bargains) and they consider any request for refund has to go through them.
I have sent a letter of compliant. This has to be done prior to a complant to the office of fair trading. I will also email ACA etc. and see if they are interested.
Might not be worth my effort but I hate getting ripped off and stuffed around. The Office of Fair Trading Website link is below, they have a sample letter on their site.
http://www.fairtrading.qld.gov.au/complaint-direct.htm
Hi Morry, have you had a chance to email us at support@spreets.com at all?
Hi
I have emailed the support so many times including yesterday and the day before. The only time I get a response is when I comment on this site or facebook. But still no option of getting the product or a refund from Spreets. Was really looking forward to getting the RC heli but would be happy just to get my money back now.
Morry
Hi Maurice, our team has contacted BDirect who have confirmed that your helicopter has been dispatched to your Queensland address. As soon as we have tracking # our team will be able to supply this to you. We will communicate this in reply to your post on Facebook. Thank you for understanding and so sorry about the delay and inconvenience.
I sent a letter of complaint letter yesterday as the Office of Fair Trading required that a letter be sent and 5 days to respond with a reasonable outcome prior to logging a formal complaint. To be honest I have given up on getting a satisfactory response based on the amount of frustrated customers on this site but will pursue out of spite. I am also talking to the bank as there might be an option there for them to recoup the payment as a product wasn’t supplied.
Thank you for keeping us posted Maurice. As mentioned earlier, we will update you with a tracking # via email and in response to your post on Facebook. We will not be tracking this thread any further. Once again please accept our sincere apologies. Regards
I hope Yahoo know what they got into buying Spreets. The bad reputation it is building must rub off on Yahoo.
Back on the 20th Oct I purchased a GPS Nav from Spreets for $119. When my partner (Defacto) got up I told him what I had done. He said I have already bought one and it was a supprise for our comming aniversary. We contacted Spreets by email approx four hours after the order had been placed explaining the problem and asking them to cancel the order and refund the PayPal debit. after about three weeks a package arrived from Spreets. It was the navigator. I phoned Spreets and was told I had to get the refund from BDirect, Spreets was only an agent. I phoned BDirect a number of times only to get an message bank, I left a message and contact details three times with no result. The last message I got quite agro, it worked I was phoned back only to be told PayPal paid Spreets, not them, my problemas is with Spreets.
After 4 calls to Spreets The first time I spoke to a Sue who said she would sort it, she had all the details on the computer. she suggested I call BDirect and gave me their phone number. see above how that went. after no responce I again phoned this time I did not get the girls name, still no reply, another call to Spreets this time I spoke to a Sandra, she said it would be esculated, another wait no responce, another call Renee this time very sorry about all the problems, tried to contact accounts without sucess, promised she would get in contact with them and phone me back later that day. days later still waiting. I found out that I had been only speaking to a call centre, not Spreets itself. Talk about Dodgy Brothers, I am now taking it to Dept Fair Trading and ACA on TV. This company has to be stopped. Yahoo what have you bought into?
All I want is to return the unpacked goods and get a refund. Why is this so hard?
As a pensioner I cannot afford to lose $119.
P G Ryan.
Hi Patricia, could you please share your support request # so that we can look into this for you?
I originally contacted support@spreets to find out what was happening about the phone that I paid $125 for on 20/11/2011. After numerous contacts with them and, getting nowhere, I think it has been long enough so now I just want my money refunded. Also even though I contacted them each time by pressing ‘reply’ and leaving the previous conversations at the bottom, I just realised that they kept giving me a new # so I have to wonder if anyone actually does read these emails. This is the latest message I sent:
“I just realised that every time I reply to your emails, you seem to be giving me different tracking numbers. Please note that the following tracking numbers are what you have supplied me with so far:
#153291 2/12/2011
#155170 6/12/2011
#166228 16/12/2011
#167408 21/12/2011
NB. This is the same conversation about the same problem! Not different ones so why am I getting different numbers each time I converse with you, even though I leave the previous conversation we had attached especially to jog your memory? And, why am I getting nowhere with this conversation? The tracking number you finally provided me with (RA362442911CN) is as real as the deal was! It tracks me to nowhere, just tells me it is ‘unavailable’ and my phone wasn’t delivered ‘shortly’ as you promised in your email of the 16/12. It still hasn’t arrived! It really is simple now – you sold me a deal – you got your (my) money – I didn’t get the deal! Please refund my money!”
I hope this will clear it up for them and that they will finally clear the problem up for me!
Yikes. I’ll see what I can do for you “Not a Happy Camper”
Thank you Sheldon, I would appreciate any help I can get! This has been a worrying, time consuming and stressful experience for me so far, not to mention exhausting!
Sheldon, just to keep you updated, I posted about my troubles and woes on the Facebook page and finally got an answer! To check the tracking number with Australia Post on 137678 (for anyone else that is having the same problem). They informed me that this is an international tracking code, that the products are coming from China! My particular item was not despatched from China until the 8/12 and, that it has to go through their postal system first! It shows that it arrived in Australia on the 20/12 but, has not yet been cleared! So much for 1-2 weeks delivery and wanting it for a Christmas present! But thank goodness for small mercies, at least I know that it does exist after all and I will update when I finally get it! Why could this information not have been provided in the first place though, saving myself and lot’s of others all the time and stress of trying to track it down? Never mind…..ask a silly question and……
ok, thanks for the update!
Not a Happy Camper
dont relax yet I am still getting emails telling me they will send me a tracking number as soon as the item arrives in Australia and I have the item already. Spreets have the worst customer service I have ever delt with. I would rather spend the day waiting at the RTA then buy another product through them.
Paid for some organic fruit end veggie vouchers, after paying for them and spending ages scouring through the veggie web site, only to find out they do not deliver to our area.
On contacting spreets and giving them all relivent information, it took over 3 weeks for them to reply to us, then back and forward and back and forward go the messages. No fruit and veggie, no refund, nothing. $80.00 down the drain!!! Useless at customer service, very good at taking your money. No money, No fruit and veggie, No service, No care.
this is a very common problem with Spreets. It seems in a year their customer service hasn’t changed a bit. If you complain through here you might get some action but the path to resolution is slow and laborious. Come on Spreets if you don’t lift your game you may not be one of the few of these sites that survives into the long term.
Where do i start?! We purchased a motorsport voucher for a rally drive in July, we booked a date, after a long wait, then the company cancelled due to mechanical failures and told us our voucher was still valid, then tried to re-book online, as they told us to, and its now Jan 2012 and we STILL cant get on to anyone at Spreets or the motorsports people to use our voucher. It is so disappointing for my husband as it was a birthday gift. Can anyone help us! I am so frustrated! Mich
Try this number 02 8288 4933, I found the only thing that worked was to continuely voice your opionion online – facebook, twitter etc (although they delete all negetive comments pretty quick).
I ordered two phones from Spreets costing me $250.00. Ive had little return email. This would have to be the worst customer service ive ever recieved! They told me to contact the supplier, which i have and still no reply. Its getting beyond a joke. I ordered these phones back in 18th November 2011. Does anyone have any recommendation as to where is hould take this matter further?
Allison
I purchased the helicopter deal back in November. Yes over THREE months ago! Spreets gave me a tracking and lucky me the tracking number doesn’t work. Well it does but it tracks to someone with a completely different name in WA and I’m in QLD. I’ve emailed spreets support and surprise surprise I don’t hear anything back. I called Spreets and they said Aust Post mixed up the tracking numbers and to lodge a refund through Grabargins. I sent my enquiry to them through their website three times but of course I don’t hear back from them either.
I call Spreets again and lodge an investigation through them. They said it was going to take 5-7 working days and that they will contact me then. 7 days are up and haven’t heard back from them (sooo not surprised) so I call them. Mark said there is a note against my investigation saying that I will get a phone call from head office at 5pm QLD time. He said if I have heard from them by 5:15pm to give them a call back and they will chase it up. Of course I didn’t get a phone call so I tried to call back at 5:15pm and guess what… Spreets is closed at 5:30pm AEST which means at 4:30pm QLD time.
I called Spreets back on Monday (today) and asked why I didn’t get a phone call. All they said was you haven’t made any complaints or investigations against your account. WHAT?! They have just been deleting every single one of my enquiries. I don’t know how spreets is still even allowed to operate especially after reading all these reviews just on this one website.
I have contacted my bank and Paypal to try get my money back because spreets obviously doesn’t care about its customers. I’ve also referred this matter to the ACCC and Office of Fair trading in QLD and maybe it wouldn’t hurt to bring this to ACA like others before me. If anyone else has been having trouble with Spreets please lodge a complaint with the ACCC and office of fair trading because then this might just stop happening to others especially if there are plenty of other daily deal websites that value their customers and business.
Hi
I got my helicopter after forwarding a copy of the letter I sent to the Office or Fair Trading, I also sent an email to ACA. I am fairly sure they provide fake tracking numbers. Pretty sure this would be illegal not just bad service. Might be a way to get some attential from the regulator or ACA. The did seem to respond to continue online notes about there rediculously poor service; facebook, twitter etc. but a lot of time as where they can they just delete the comments.
Good luc k
I FINALLY received a refund for the purchase of the helicopter that I never received. Basically Paypal had contacted Spreets and told them that they should do a refund since I hadn’t received the product I purchased. They also told me that they have a “black mark” against their name and if they continue to receive similar complaints, Paypal probably won’t be dealing with them anymore.
I also made a complaint to Office of Fair Trading. They now have it recorded in their system and again if they continue to receive complaints about Spreets, they have the option of taking further legal action. I urge anyone that has problems with Spreets in turns of paying for a service or product that they don’t provide to take it to the Office of Fair Trading because they will actually do something for you.
Ordered a $16.00 Magnetic Sly Screen Door mid January. Money taken from visa but to date nothing has arrived. Can’t find any way of contacting Spreets to ask what’s happening. All other buys have been succesful but am now worried it’s going to fall in a heap.
If you have facebook, like the spreets fb page and then write a comment on there. I’ve had a look and it seems like you are definitely not the only one have trouble with them about the fly screens. I’m sorry to say this but this could be one long process for you. Good luck
I have been waiting for a stemaer for 8 weeks. I have sent dozen of emails to spreets, all I ever get from them ” so sorry, the steamer is coming this week” Well, this week it’s going to be 9 weeks. I have demanded a refund for which they refuse. Their service is completely outrageous! Does anyone have any suggestions how to get a refund from them?
Hi to all the Spreet customers out there, I have just read the comments made by all you unhappy people out there , well it may look like that I will join the long list of very unhappy Spreets Customers along with a negative comment .
Where do I start ? How about last year, yeah those helicopters from $90 down to $29 ordered way before Christmas , what a nice present for my Son so I thought ( he has the traits or border line of autism ) I thought by purchasing this for him it would teach him how to use his auto skills ie hand /eye co ordination & to help him increase his mental /lateral way of thinking. I even purchased one for myself thinking we could do the Father & Son thing on Christmas Day , WRONG , NO HELICOPTER/S so much for having them for Christmas. I found out that you could get the same ones , same price in certain shops & outlets. Now here is the thing Christmas Day is very specia,l especially when I have my Son , I don’t get many Chritmas Days off not to mention to share that special day with my Son. Christmas Eve still NO HELICOPTER so I rushed out & bought other gifts. I received an email from Spreets saying there was alot of orders & I would be receiving my items as soon as they became available. I received an email giving me tracking numbers & YES Surprise ! the numbers couldn’t be tracked . Eventually I received it 6 – 8 weeks later , crushed box ( both ) & all. I opened 1 box & I was surprised to see that it wasn’t damaged, it looked like it had been run over by a truck, to my surprise it works. I discovered this web page by accident & after reading alot of the negative comments I’m really worried because I have just spent alot of money on different purchases & I’ve already had the money deducted out of my bank acc0unt, money is hard enough to earn & put in countless of hours of overtime to survive through these tough times. I purchased the magnetic fly screens x2 it took forever to get here , I received it last week , I ordered 2 & I received 1, I rang the company & yes I got the moden day secretary …the answering machine & yes I have sent emails to this company & to the Spreets people, I will keep all you people informed of the outcome .Are you listening SPREETS ? We people, as the customer/ s are keeping you people employed in a job if you don’t look after the customer , the customer won’t look after you, THINK ABOUT IT. As for the Spreets Customers , Goodluck & thank you for your time. Mr. S
On January18th, 2012, I bought a set of Halo Headphones on your site. I followed the instructions to redeem my headphones but it is now been 2 months since my purchase and I still haven’t received delivery of the headphones I paid for. It’s very disappointing when you make a purchase, pay your money in good faith and end up with nothing in return. I would like a refund for the money I paid for goods not received.
Fay, I assume you have gone through the usual channels before you have ended up here?
16 days and still no response from Spreets to my Refund request (ticket #198513) Watershed Car Wash 35 Hoddle Street Richmond, VIC will not honour the purchased vouchers because of an expiry date error made by Spreets. I don’t understand why this has to be so difficult, I gave Spreets money for vouchers which can’t be used – why on earth do Spreets just not sort it?
Well it’s been 18 days now and not a word from Spreets.
I had a problem with Scoopon also. I requested a refund on a Saturday night just before a Monday public holiday and the refund was back in my card by Tuesday. Well done Scoopon! At least some websites know how to retain their customers.
If you have facebook, like the spreets page and then post your ticket no. there and that they need to contact you now. Apparently a lot of people actually get contacted once you’ve been on there. If you are looking for a refund, try calling paypal because thats what you would’ve gone through to pay for your voucher. Also maybe think about making a formal complaint to office of fair trading in your state. A company like this that has no respect for their customers and is happy to take money without providing the product or service should be shut down. If enough people complain, maybe the government will shut them down.
This company should not be allowed to sell anything online:
This is by far the worst online purchasing experience I have ever had.
We have bought a steamer on feb 16 . 4 weeks after the purchase I contact the customer service team to request an update on when I am supposed to receive my steamer: here is the answer:
”
Sid, Feb 21 10:35 (EST):
Hi Spreeter,
As of Friday, last week, the merchant has already confirmed that all steamers have been handed over to Auspost for delivery. I’m sure it’s already on it’s way and you should be receiving it soon. We apologise on behalf of the merchant for the inconvenience caused.
Kind Regards,
Sid”
2 weeks later still no steamer, I sent another email here is the answer:
“Sid, Mar 02 14:26 (EST):
Hi Spreeter,
Thank you for contacting us. M.I.A have put up a message on their website, http://www.missinginaction.com.au/ last week, regarding the steamer delivery.Please let us know when you do receive your steamer, which should be within the next week to 10 days. We once again apologise for the delay but be rest assured that your steamer should be with you soon.
Kind Regards,
Sid”
2 weeks after that we sent another email and this time we got a tracking number that is actually Invalid.
As of today we still haven’t received the steamer we bought!
I would stay stay away from this website!
Spreets are sooo bad we have had no end of trouble, bought a travel deal back in August, all booked and ready to to only to be advised from Hotel they have cancelled our booking and to contact Spreets. OMG finally get a reply from Spreets saying sorry and will refund money, that was a month ago, how long does it take to make a bank deposit, I can do it over night. Now we get no replies from them at all and of course you can’t ring them. We have had enough and would never buy anything off them again. If you look at their reviews you would be right to say I was stupid to buy from them in first place.